Find cooling centers and heat safety information to help you stay safe during extreme temperatures.

Bill Assistance SPU knows the COVID-19 pandemic has made it harder for some of its customers to afford essential services. We're here to help. SPU has several financial assistance resources available, including flexible payment plans, utility discounts, and emergency bill assistance. You can help by donating to the Community Donation Fund. 

Customers should generally shut off their water with their home valves. If your home does not have a water shut-off valve, we highly recommend that you contact a plumber to install one. There are a couple of situations in which you still may need to shut off water at the meter:

Important: Meters with top shut-off (TSO) valves (shown in photo) are the only types of meters that customers can shut off themselves.  Older meters require a special tool to shut off, and only SPU crews can operate these types. Customers should call SPU at 206-386-1800 if they do not have a TSO meter or if they need help in general to shut off water from the meter.  

1. Locate your water meter.  Water meters are typically located:in iron boxes sunk in the ground;

2. Remove the water meter cover. 3. Locate the shut-off valve that is attached to the water meter. 4. Turn shut-off valve clockwise by hand or with a crescent wrench. Turn until the two valve holes line up to indicate the valve is closed. The meter dial stops spinning.

For damaging flooding, chemical spills or sewer backups, 24/7 Operations Response Center (206) 386-1800

For non-urgent plugged storm drains, Drain Report Form A crew will respond in 3-5 business days. 

Address: 700 5th Avenue, Suite 4900, Seattle, WA, 98104 Mailing Address: PO Box 34018, Seattle, WA, 98124-5177 Phone: (206) 684-3000

Seattle Public Utilities (SPU) is comprised of three major direct-service providing utilities: the Water Utility, the Drainage and Wastewater Utility, and the Solid Waste Utility.